Terms and Conditions
We do our best to ship as quickly as possible. Many of our items ship directly from the manufacturer. Because of this we use USPS, UPS and FedEx for shipping. If you need something by a certain date, please contact us prior to purchasing to see if we can meet your demand. Please allow more time for handcrafted and custom made items. We are not responsible for shipping delays due to natural disasters or inclement weather. Holiday Kids Clothes is also not responsible for lost or stolen packages.
Returns and Refunds:
We will work hard to make you happy. Please contact us if you feel your purchased item was misinterpreted, damaged, or incorrect. We will do our best to work with you to resolve any problems. We can not return custom made, or monogramed items. If in doubt, please contact us with all questions prior to ordering so we can help answer all inquiries.
If you are not satisfied with your purchase, please contact us within 3 days of receipt to work out a return. Customer is to pay all return shipping costs. All returns must be unused and in original packaging to be issued full credit. Once we receive your approved return, we will issue a refund of the full amount of of product minus the shipping charges, or send out an agreed upon exchange. We can not allow refunds, returns or exchanges 30 days after shipment of your purchase. We are not responsible for packages lost in transit. Please purchase shipping insurance.
All custom made items are non-refundable or returnable unless our artisans have made a mistake on the order.